Herbal N – Privacy Policy

Effective Date: June 19, 2025

At Herbal N (accessible from www.herbaln.in), we value the privacy of our customers and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data.

1️⃣ Consent

By using our website, placing an order, contacting us via WhatsApp, email or call, you agree to this Privacy Policy and give consent for collection, storage, and usage of your personal information as described.

2️⃣ Information We Collect

We collect and store personal information provided directly by you during:

Placing an order on our website.
Contacting our customer support team (via call, email, or WhatsApp).
Filling contact or inquiry forms.
Subscribing to our newsletters or marketing offers.

The types of data we collect may include:

Full Name
Email Address
Mobile Number
Billing and Shipping Address
Payment Information (only transaction records, not card details)
Communication records (emails, chats, messages)
Feedback or reviews

We may also collect non-personal data such as:

IP address
Browser type and version
Device information
Cookies & website usage data

3️⃣ How We Use Your Information

Your data is collected and used for:

Processing and fulfilling orders.
Providing customer service and responding to your inquiries.
Managing payments and transaction records.
Sending order updates, offers, and promotions (where consented).
Improving our website performance and user experience.
Preventing fraud, abuse, or illegal activity.

We do not sell or rent your personal information to any third party.

4️⃣ Data Storage & Security

All data is stored securely with strict access controls.
We use reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
Payment transactions are processed securely through authorized third-party payment gateways. We do not store your card or bank details.

5️⃣ Sharing of Information

We may share limited personal data with:

Logistics and courier partners for delivery purposes.
Payment gateway providers for processing payments.
Government authorities if required by law or legal obligations.

We do not share your personal information with advertisers or unrelated third parties.

6️⃣ Your Rights

You have the right to:

Access your personal information.
Request correction or update of your data.
Withdraw consent for marketing communication at any time.
Request deletion of your data (subject to legal & transactional requirements).

To exercise any of these rights, please contact us using the details below.

7️⃣ Cookies & Tracking

We use cookies and similar technologies to improve your website experience. You can control cookies through your browser settings.

8️⃣ Children’s Privacy

Herbal N does not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information to us, please contact us immediately so we can remove such data.